Your health benefits don’t stop at your medical plans. You have access to tools and resources to help you stay happy and healthy, both at work and at home.


Anthem Programs

The following programs are included as part of your Anthem Medical Coverage:

Get Virtual Care — LiveHealth Online

LiveHealth Online

See a doctor and other health care professionals virtually with instant or planned visits from 7 a.m. to 11 p.m., seven days per week. It is private, secure and easy to use.

LiveHealth Online Psychology

An easy, convenient way to see a therapist or psychologist virtually if you are feeling stressed, worried, need mental health care, or just need someone to talk to. It is easy to use, private and, in most cases, you can see a therapist within four days or less.

Get Started

Get started with LiveHealth Online and LiveHealth Online Psychology today at LiveHealth Online. In 2021, you and your covered dependents will be able to access LiveHealth Online at no cost to you.

Your Anthem Nurse

An Anthem Nurse can help you or an eligible covered family member manage a complex or serious health condition. Based on your health care situation, an Anthem nurse may call or send a letter to offer support under this program. He or she will help you develop a care plan, monitor your health as well as schedule and prepare for appointments and tests with your physician. Here are some other ways they can help you achieve the highest quality of life:

  • Provide information and answer questions about your diagnosis, health conditions or treatment plan to help you make informed decisions about your health care.
  • Develop a personal action plan to help you improve your health status, reach your health goals and follow your doctor’s treatment plan.
  • Assist in getting access to the health services/medications you need.
  • Provide you with information about other health resources that may be beneficial for you or your family.

360° Health®

The Anthem 360° Health® programs support your health from all angles. These include complex care and chronic condition support, case management, care coordination, a 24/7 nurseline, maternity support, sleep management and assistance with finding a quality provider at the right cost.

360° Health® Programs
For support if you are at risk for frequent and high levels of medical care

The ComplexCare program nurse reaches out to you if you are at risk for frequent and high levels of medical care to offer support and assistance in managing your health care needs. ComplexCare nurses will work with you and your physician to offer:

  • Health and lifestyle coaching.
  • Strategies to promote self-management skills and medication adherence.
  • Coordination of care between multiple providers and services.
ConditionCare Support Programs
For support if you have certain chronic conditions

The ConditionCare program nurse will reach out to you if you have the following conditions to help maximize your health status, improve health outcomes and control health care expenses:

  • Asthma.
  • Diabetes.
  • Heart failure (HF).
  • Coronary artery disease (CAD).
  • Chronic obstructive pulmonary disease (COPD).
  • Low Back Pain (focuses on disorders of the lumbar region).
  • Musculoskeletal (addresses arthritis, osteoporosis and hip/knee replacements).
  • Vascular At-Risk (targets hypertension, hyperlipidemia and metabolic syndrome).
Case Management
For support during and after a hospital stay

Receive assistance with your care before, during and after a hospital stay.

24/7 NurseLine

The 24/7 NurseLine puts a nurse in your back pocket — someone knowledgeable you can talk to any time of the day or night, 365 days a year. It may be your first line of defense for the unexpected, it’s also part of Anthem’s whole-health approach. The registered nurses can help you with your baby’s fever, give you allergy relief tips and advise you where to go for care.

Future Moms

The Future Moms program provides 24/7 phone access to a nurse coach, supported by pharmacists, registered dietitians, social workers and medical directors. The nurse can answer questions and talk with you about your pregnancy, early prenatal interventions, risk assessments and provide education. You’ll also receive a copy of the Your Pregnancy Week by Week book.

You’ll also have free video visits with a certified lactation consultant, counselor or registered dietitian. These professionals can provide personalized support to help you with breastfeeding techniques, learn about milk production, baby hunger cues, foods to avoid, nutrition while breastfeeding and more.

Sleep Management Program

Includes outpatient and home sleep testing to help your physician make better informed decisions about your treatment. Please talk to your physician about getting approval for any sleep testing and therapy equipment and supplies, as you will be required to obtain precertification.

AIM Imaging Cost and Quality Program

If you need an MRI or a CT scan, it’s important to know that costs can vary quite a bit depending on where you go to receive the service. If your benefit plan requires you to pay a portion of this cost (like a deductible or coinsurance) where you go can make a very big difference to your wallet. This program provides you important information about imaging services you might need to help you make a decision about where to go to get care.

AIM Musculoskeletal Program

Spine and joint surgeries, as well as certain interventional pain management procedures, may qualify for this program. The program reviews the clinical appropriateness for certain musculoskeletal procedures by using evidence-based guidelines to make sure treatments are medically necessary, avoid inappropriate care cost and reduce health care spend.

Virtual Second Opinions at No Cost to You

You have access to expert second opinions at no additional cost to you through a partnership with Anthem Blue Cross and Blue Shield and Consumer Medical. In just a matter of days, you can talk by phone or video with a board-certified specialist who has reviewed your condition and medical records to make sure your diagnosis is correct and the treatment you choose is right for you. You can also ask the medical specialist questions about your condition and different treatment options.


Diabetes Programs

Livongo® Diabetes Management

Interested in getting some additional help to control your diabetes? Livongo provides ongoing support and resources, a glucometer and testing supplies, all at no cost to help better manage diabetes. Livongo is available to associates and adult dependents who are enrolled in the Anthem medical plan who have been diagnosed with type 1 or type 2 diabetes. Livongo will reach out to Anthem members who qualify for the program. For more information about Livongo, visit the Livongo website and use registration code HRBLOCK, or call 800-945-4355.

Omada Diabetes Prevention

Interested in a year-long weight loss plan to help you work toward a healthier life? Start your weight loss journey today by taking the Omada online quiz — and if you are eligible, you can participate in the program for free! 1 in 3 adults are pre-diabetic and of those, more than 8 in 10 don’t even know. Without taking action, many could develop type 2 diabetes within five years. (Source:

To participate, you must be enrolled in an H&R Block Anthem medical plan and at risk for type 2 diabetes. If you qualify for the program, you will receive a digital scale, weekly online lessons, a professional health coach to support you in your weight-loss journey and involvement in a small peer group to keep you engaged.

Visit the Omada website to learn more about the program.

Behavioral Health Programs


Rethink is a behavioral health program that supports caregivers of children with learning, social or behavior challenges, or developmental disabilities. Rethink services can help you as caregivers better understand, teach and communicate with children who have autism spectrum disorder, developmental delays, intellectual and learning disabilities, speech/language problems or ADD/ADHD.

When you use Rethink services, you're eligible for:

  • 12 hours of consultations via phone or live chat with a dedicated board-certified behavior expert who is a master's or doctoral level clinician. Common consultation topics include:
    • Teaching new skills.
    • Addressing problem behaviors at home.
    • Difficulty with social skills or following instructions.
    • Troubleshooting lack of progress.
    • Collaborating with school and other providers.
  • 24/7 access to behavioral health tools and resources, including:
    • How-to videos depicting behavior experts and educators teaching children skills.
    • On-demand web training.
    • Written lesson plans.
    • Printable materials.

There is no cost to you, your family members or other care team members who use Rethink.

When you're ready to learn more and get started, view the Rethink flyer and visit (to enroll, use code: HRBLOCK).

  • After completing a brief form, you can schedule a consultation with a Rethink board certified behavior expert.
  • Access the Rethink Benefits App by downloading it from the Apple or Google Play store.

If you have any questions, contact Rethink Support at 800-714-9285 or email